Begin by preparing your computer to perform the speed test:
Most of our customers use a wireless router for connecting wireless devices such as phones and tablets to their internet service. To attain accurate speed test results it is important to bypass the wireless router with a wired connection to the internet service as follows:
Using the diagram below for a reference, plug the internet service directly into the computer that you will use to perform the speed test as shown by using the Cat 5 patch cable that is plugged into the LAN port of the power injector. Next, unplug the power supply from the wireless router. This will ensure that the computer will not attempt to connect to the router.
Navigate to the speed test site using your computer’s web browser.
Now that the computer is connected directly to the service, use a web browser to navigate to the speed test website. We recommend the following link for running speed tests:
http://www.speedtest.net/
When you reach this website you will notice an image of a map, some dots, and a green triangle with a circle around it. Hover over the green triangle, which should be for the Durango area, and click the link for the Fast Track server, then click on BEGIN TEST.
Provide speed test results:
Many factors can affect your internet experience that are not dependent upon the speed of your service, so it is always a good idea to speed test multiple times at different times of day and record the results.
If we have requested speed test data for troubleshooting a reported service issue, we ask that you provide approximately one week of speed test results. The more data that is reported the better. Reported results should always include the date and time that the test was run, as well as the upload speed, download speed and ping time.
If you have any questions about speed testing, you are always welcome to call us at 970-375-2771.
