AlignTec provides residential (or consumer-class) internet service which is offered on a "best-effort" basis. To gain a better understanding of this industry standard we hope you will find the following links informative:
http://bandwidthpool.com/expensive-business-internet/440/
http://www.stephouse.net/2015/07/difference-between-best-effort-and-dedicated/
https://en.wikipedia.org/wiki/Best-effort_delivery
As well, please refer to our service terms and network maintenance policies for additional information about AlignTec services and policies.
AlignTec Acceptable Use Policy
AlignTec Network Management Disclosure